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SOLVED: During tax season, the IRS hires seasonal workers to help answerthe questions of taxpayers who call a special 800 telephone numberfor tax information. Suppose that calls to this line occur at arate of 60 per hour and follow a Poisson distribution. The IRSworkers manning the phone lines can answer an average of 5 callsper hour with the actual service times following an exponentialdistribution. Assume that 10 IRS workers are available and, whenthey are all busy, the phone system can keep 5

Problem 11-31 (Algorithmic)Mid-West Publishing Company publishes college textbooks. Thecompany operates an 800 telephone number whereby potential adopterscan ask questions about forthcoming texts, request examinationcopies of texts, and place orders. Currently, two extension linesare used, with two representatives handling the telephoneinquiries. Calls occurring when both extension lines are being usedreceive a busy signal; no waiting is allowed. Each representativecan accommodate an average of

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