Virtual call centers are staffed by individuals working out of their homes. Most home agents earn 10 to 15 per hour without benefits versus 7 to 9 per hour with benefits at a traditional call center (BusinessWeek, January 23,2006 ) . Regional Airways is considering employing home agents, but only if a level of customer satisfaction greater than 80% " can be maintained. A test was conducted with home service agents. In a sample of 300 cus- tomers, 252 reported that they were satisfied with se
Virtual call centers are staffed by individuals working out of their homes. Most home agents earn 10 to 15 per hour without benefits versus 7 to 9 per hour with benefits at a
VIDEO ANSWER: In this problem, the Airways will only consider employing home agents if an 80 % customer satisfaction level or higher can be maintained. So we k…
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Virtual call centers are staffed by individuals working out of their homes. Most home agents earn 10 to 15 per hour without benefits versus 7 to 9 per hour with benefits at a traditional call center (Business Week, January 23, 2006). Regional Airways is considering employing home agents, but only if a level of customer satisfaction greater than 80 % can be maintained. A test was conducted with home service agents. In a sample of 300 customers, 252 reported that they were satisfied with servi
Virtual call centers are staffed by individuals working out of their homes. Most home agents earn 10 to 15 per hour without benefits versus 7 to 9 per hour with benefits at a traditional call center (Business Week, January 23, 2006). Regional Airways is considering employing home agents, but only if a level of customer satisfaction greater than 80 % can be maintained. A test was conducted with home service agents. In a sample of 300 customers, 252 reported that they were satisfied with servi
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