Hardware & Repairs Support | PlayStation
Use our online self-service tool to troubleshoot hardware and connectivity issues for your PlayStation® console, system or controller. You can also find a manual or user guide for your device or accessory.
How to contact PlayStation Support (US)
Need to arrange a PlayStation repair? Follow the link below to find out how you can arrange an in-warranty repair for a PlayStation product.
How to contact PlayStation Support (Canada)
Need to arrange a PlayStation repair? Follow the link below to find out how you can arrange an in-warranty repair for a PlayStation product.
PlayStation®5 Support | PlayStation
Please visit the PlayStation Repairs diagnostic tool for further steps and to arrange a repair.
Consoles (US) - PlayStation
Find everything you need to know about your PlayStation consoles, including set-up help, software updates, troubleshooting and more.
PlayStation Repairs
Request PlayStation console, system, or controller repairs online.
LIMITED WARRANTY | PlayStation (US)
For defects in material or workmanship within the warranty period, upon showing a proof of purchase, SIE LLC agrees for a period of one (1) year to either repair or replace this product with a new or factory recertified product at SIE LLC's option.
Cancellation, Returns & Refunds - PlayStation®
Go to direct.playstation.com and sign in. Mouse over the smiley face in the upper right-hand corner of the page and click My Orders . Find the order in question and select Return .
Warranty Services for Thailand - PlayStation
Repair Service . For repair service, please visit our Service Center with original purchase invoice, product packaging and defective item(s).
Guarantee for Repaired or Replaced Product (India) - PlayStation
Any such repair or replacement is guaranteed for the longer of 3 (three) months and the remainder of SIEE’s original manufacturer’s guarantee. This Guarantee does not cover your data; any software or PlayStation® games; any PlayStation® peripherals, any PlayStation® accessories; or any other peripherals or accessories. IMPORTANT. 1.