What is CX (Customer Experience)? | McKinsey - McKinsey
2022年8月17日 · CX, or customer experience, encapsulates everything a business or an organization does to put customers first, managing their journeys and serving their needs.
Customer experience - Wikipedia
Customer experience, sometimes abbreviated to CX, is the totality of cognitive, affective, sensory, and behavioral customer responses during all stages of the consumption process including pre-purchase, consumption, and post-purchase stages.
What Is Customer Experience (CX)? - Forbes
2024年6月12日 · Customer experience describes the overall interactions a customer has had with a brand right from the point of awareness to purchase to loyalty or churn. It addresses the user’s...
What is Customer Experience & Why is It Important - Accenture
Customer experience (CX) is broadly described as the perception a customer or a B2B company has of a brand. It is embedded into every interaction a customer has with a brand.
Customer Experience: What It Is and Why It's Important [+Data ...
2024年6月11日 · Learn about customer experience and why it's so important to the success of your business. Outline your company's customer journey and experience with these 7 free customer journey map templates. There aren’t many genuinely unique products in today’s market.
Customer experience (CX) : Definition and how to guide
Customer Experience (CX) is the measurement of your customers’ perception of their experiences with your organization. It should reflect their expectations compared to your brand promise.
What Is Customer Experience? The Ultimate Guide - Salesforce
2023年12月19日 · Customer experience (CX) includes every interaction a customer has with your brand, from the first point of contact to ongoing support. It’s the overall perception a customer forms based on their interactions with your marketing, products, services, and the way your team handles their needs.