"Multinational companies came here because of our skill in customer care," said BPO Industry Employees' Network head Mylene ...
Mylene Cabalona has been taking calls for foreign companies from the Philippines since 2010, the same year when the country ...
BPO workers say AI tools are monitoring their calls, assisting them with customers, and scoring their performance.
The business process outsourcing (BPO) industry remains a top source of job vacancies nationwide, with over 6,000 positions available for qualified applicants, the Department of Labor and Employment ...
India's BPO firms are currently riding the AI wave and they are turning potential disruption from the technology into ...
Every day, many organizations bombard print and social media with hundreds or thousands of job vacancies. In the business process outsourcing (BPO) industry, they boast of their one-day hiring system ...
Industry voices, like Mylene Cabalona from the BPO Industry Employees' Network, emphasize the urgent need to address labor rights alongside technological shifts. Despite the growth of AI creating new ...
"I love my job," he said. "I love to help people, and in hospital you have some vulnerable people who really need that help." ...
In a bid to position Ghana as the preferred destination of choice for Business Process Outsourcing (BPO) in Africa, German ...
US PRESIDENT-ELECT Donald J. Trump’s protectionist policies could spell trouble for the Philippines’ business process outsourcing (BPO) sector, economists warned. GlobalSource Country Analysts Diwa C.
Do you ever feel like your business deserves more than a one-size-fits-all outsourcing solution? What if you could partner ...