"Multinational companies came here because of our skill in customer care," said BPO Industry Employees' Network head Mylene ...
Mylene Cabalona has been taking calls for foreign companies from the Philippines since 2010, the same year when the country ...
asked Boldr founder and CEO David Sudolsky. While some reckon entry-level roles might lessen, roles requiring better ...
BPO workers say AI tools are monitoring their calls, assisting them with customers, and scoring their performance.
The business process outsourcing (BPO) industry remains a top source of job vacancies nationwide, with over 6,000 positions available for qualified applicants, the Department of Labor and Employment ...
How to survive the AI disruption in the Indian IT industry: Roles at risk and what you need to do. Here are some actionable ...
Every day, many organizations bombard print and social media with hundreds or thousands of job vacancies. In the business process outsourcing (BPO) industry, they boast of their one-day hiring system ...
Bian, running a family business is not just about money. For a business to thrive and last beyond its time, there has to be ...
"I love my job," he said. "I love to help people, and in hospital you have some vulnerable people who really need that help." ...
US PRESIDENT-ELECT Donald J. Trump’s protectionist policies could spell trouble for the Philippines’ business process outsourcing (BPO) sector, economists warned. GlobalSource Country Analysts Diwa C.
Industry voices, like Mylene Cabalona from the BPO Industry Employees' Network, emphasize the urgent need to address labor rights alongside technological shifts. Despite the growth of AI creating new ...