"Multinational companies came here because of our skill in customer care," said BPO Industry Employees' Network head Mylene ...

Mylene Cabalona has been taking calls for foreign companies from the Philippines since 2010, the same year when the country ...

Every day, many organizations bombard print and social media with hundreds or thousands of job vacancies. In the business process outsourcing (BPO) industry, they boast of their one-day hiring system ...

"I love my job," he said. "I love to help people, and in hospital you have some vulnerable people who really need that help." ...

Industry voices, like Mylene Cabalona from the BPO Industry Employees' Network, emphasize the urgent need to address labor rights alongside technological shifts. Despite the growth of AI creating new ...

Do you ever feel like your business deserves more than a one-size-fits-all outsourcing solution? What if you could partner ...

The AI revolution may seem farfetched or unbelievable to some, especially to those who aren’t tech-savvy. However, call ...

How to survive the AI disruption in the Indian IT industry: Roles at risk and what you need to do. Here are some actionable ...

The country’s information technology-business process management industry remains upbeat despite the possible impact of ...

The report indicates that the ongoing job growth is primarily driven by digital transformation ... particularly in banks.

The report said that the continued job growth is propelled by digital transformation, changing regulatory landscapes, and ...

Transferring Grea’s office to Kenya is set to hand Nairobi a windfall in terms of jobs, as well as potential taxes when the ...