Dan Lang, a longtime employee at Sutherland Global Services and widely admired for his work in impact sourcing, passed away ...

Andrea Iorio is a Brazil-based Italian tech expert who has quickly become one of the regions’ main keynote speakers and ...

Cuba's electricity crisis intensified on Wednesday after a major grid collapsed following the failure of the Antonio Guiteras Thermoelectric Plant in Matanzas.

Accenture has made a strategic investment in Cresta, an AI-driven platform specializing in enhancing contact center operations.

Latin America's productivity rate is alarmingly low, with the region being four times less productive than the United States, ...

Ualá is one of several disruptive tech companies taking Latin America’s banking by storm. The company is very much a ...

HCL Technologieshas acquired certain assets of Communication Technology Group (CTG), a subsidiary of Hewlett Packard Enterprise (HPE), for $225 million.

Comparison between onshore, offshore and nearshore CX models A closer look at Mexico’s capabilities for CX Precise data on ...

Conversational marketing app Blip has raised $60 million in Series C funding led by SoftBank, aimed at expanding its ...

India's BPO firms are currently riding the AI wave and they are turning potential disruption from the technology into ...

As automation technologies take over the more menial tasks in the global services sector, complex problem solving skills and ...

The Vigo Free Trade Zone is creating tailor-made workspaces for lease clients, adapting to the specific dynamics of each ...