In short, a good CX is a magnet for customers. To help you gauge the importance of customer experience and its trends, we’ve curated this list of essential statistics to inform your CX optimisation ...

The consolidation of customer data is vital for organisations, but it's equally crucial to have a unified perspective on ...

Opinions expressed by Forbes Contributors are their own. I am a Customer Experience Futurist, Author and Keynote Speaker. Between cancellations, inflation, and the lingering impact of the pandemic ...

Earlier this year, we surveyed more than 1,000 consumers in the U.S. for our 2024 State of Customer Service and CX Study. We asked about the importance of a personalized experience. We found that ...