If you’re not measuring customer success, you can’t improve it. Additionally, you need to understand what you measure. Track ...

Customer retention is more like handling a management ... One of the best ways to improve client retention is to make use of channels that clients prefer the most. While a greater number of ...

Customer retention is ultimately driven by value. Even the best segmentation, targeting, positioning, creative messaging, or promotion with flawless execution will fall flat in the absence of value.

Getting new customers is one of the hardest aspects of virtually every industry, so it’s easy to see why boosting retention ...

Once you've got them, there's another hurdle to cross: keeping them. Per HBR, a 5% increase in customer retention rates can translate into a 25% to 95% increase in profits, according to research ...

Companies that increase customer retention rates by 5% can increase profits by as much as 95% according to the following Sparked infographic. Despite that fact, however, most companies don't focus on ...

Retaining your subscribers is one of the easiest ways to increase your CLV numbers. Your retention strategy will help enhance your customer satisfaction levels — which will subsequently increase ...

Opinions expressed by Forbes Contributors are their own. Shep Hyken is a customer service/CX expert, author & keynote speaker. How can that be? Most organizations recognize the importance – and ...

Positive momentum was seen in same-store sales, which grew by 12.5%, buoyed by strong commercial sales and robust customer retention ... well against our goal to increase proprietary brand ...