After hours on hold, I was told everything was sorted and I’d receive a follow-up email within 24 hours. Days passed and ...

Here’s an exercise to document your customers’ experience and identify places within the process that could be improved: While AI is improving personalization, efficiency and customer support ...

The consolidation of customer data is vital for organisations, but it's equally crucial to have a unified perspective on ...

West of Scotland Housing Association (WSHA) is again making proactive and innovative use of new technology to improve ...

In the new move, the partners have doubled the number of antennas communicating with Google Pixel 8 Pro and Pixel 9, 9 Pro, 9 Pro XL and 9 Fold phones, improving upload speeds as well as the ...

There’s literally no greater competitive advantage than improving the customer service and customer experience of your business. The good news is that according to Micah Solomon, a well-known ...

Whirlpool Corporation, a leading global appliance manufacturer, is well versed in what it takes to stay competitive and meet ...

According to the Gartner study AI is reshaping CX, with 91% of customers expecting relevant recommendations and 80% of companies are using AI to improve customer experience. This article explores ...

How do we promote long-term viability and stop experimenting? This thoroughly examines how the Power of AI and ML will ...