With headquarters in New York City and France, the company’s EV Service Manager product is focused on providing a low-overhead ITSM tool with guided knowledge management to support both business ...

IT Service Management (ITSM) has transitioned from a back-office function to a central component of success in today’s digitally driven business environment. By Muggie van Staden, MD of Obsidian ...

It covers the knowledge necessary for running IT ... you need at least five years’ experience working in ITSM in a leadership, management, or advisory level. The ITIL Master designation requires ...