Customers used to have two main choices when communicating with a brand. They could either walk into a store or call on the phone. Today, there are multiple channels and platforms. They can still ...

This should alleviate the tremendous stress of customer interaction on call operators ... technology to change the voice of a person over a phone call. Toshiyuki Nakatani, a SoftBank employee ...

But calls were popular even before the pandemic and are an important part of an omnichannel support strategy to engage with and help customers. People often prefer phone calls when it comes to ...