Many outsourcing decisions are left to business managers in each of the company's 13 business groups. "For project-specific applications, it is up to the business manager," says Leggeter.

It's been a bit of a bumpy ride, but Rolls-Royce's outsourcing partnership with EDS ... strict annual and quarterly plans informed by business value. "There is a risk in having a monopolistic ...

Martinez-Jerez, Francisco de Asis, V.G. Narayanan, and Michele Jurgens. "Strategic Outsourcing at Bharti Airtel Limited." Harvard Business School Case 107-003, July 2006. (Revised December 2007.) ...