The refreshed customer contact platform enhances the EE and BT customer experience through conversational AI, and enhances support processes for the Group’s customer service guides across its Business ...

BT Group claimed it has made significant progress in transforming its customer service offering by integrating AI technology, pointing to a deployment of US software company Sprinklr’s platform ...

Phone scammers impersonating BT are exploiting upcoming changes to the landline phone network to con customers into giving ...

Telecoms giant BT is to shed up to 55,000 jobs by the end of the decade, mostly in the UK, as it cuts costs. Up to a fifth of those cuts will come in customer services as staff are replaced by ...

BT is being investigated by the telecoms regulator ... length of the contract and the terms and conditions if a customer decides to end their contract early. Customers with disabilities can ...

Our latest customer survey reveals how BT broadband customers rated their BT broadband service. Each year we survey thousands of UK broadband customers to check how they rate each big provider's speed ...

we have unlocked powerful AI-enhanced capabilities for our customer service,” said Harry Singh, MD of Consumer Digital at BT Group. “AI has huge potential to enhance and elevate customer ...

He also argued that the case failed to take account of the value customers place on the BT brand and its service quality. Australia's Telstra said on Thursday it is collaborating with billionaire ...