B2B customer journey maps might focus on the different personas in the buying group, as multiple stakeholders take part in ...

In the world of B2B, customer journey maps have an additional level of complexity because organizations are often selling to a team rather than a single person. Therefore, when building a journey map, ...

In some ways, the B2B buyer journey has been turned on its head, making this a critical time to update companies' understanding of it: the nuances, pain points, and opportunities. Two major things are ...

In B2B organizations, clients increasingly expect a seamless, personalized and efficient experience. An elevated customer experience is key.